How to Stress-Test an SOP Before It Costs You
If your SOP reads “clean,” it’s probably hiding the mess. Stress-test it with a green user before the floor does it for you.
Stop Announcing Gemba Walks (You’re Getting Theater, Not Truth)
Announced Gemba walks don’t reveal reality—they trigger a performance. Here’s the protocol that forces truth to show up (quietly) and turns it into action.