How to Lead with Strategic Friction (Without Becoming a Jerk)
If your leadership meetings are always smooth, you’re not aligned—you’re silent. Strategic friction is how you surface truth before the floor invoices you for it.
Stop Announcing Gemba Walks (You’re Getting Theater, Not Truth)
Announced Gemba walks don’t reveal reality—they trigger a performance. Here’s the protocol that forces truth to show up (quietly) and turns it into action.